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User Agreement

FBEX Inc. is dedicated to providing a secure and fair shipping platform, and to ensure this, we have established a user agreement and other policies that outline the complete terms and conditions of service. By registering on our website, you agree to comply with these terms and conditions, including the policies referenced by our privacy policy. It is important to read and fully understand the terms of this agreement, especially the clauses for disclaimer or limitation of liability, applicable law, and dispute resolution, before clicking “Agree” in the registration process. We reserve the right to update, change, or replace any parts of the agreement by posting updates or changes on our site, and you are responsible for regularly checking for these changes.

By signing up for a FBEX Inc. account or using any of our services, you voluntarily agree to be bound by the terms and conditions of this agreement. Please note that this agreement is not exhaustive and may not cover all your rights and obligations with FBEX Inc. Our legal statement, privacy policy, rules, and dispute policy are supplementary agreements that are inseparable from this agreement and have the same legal effect.If you have any questions about the agreement, you can consult FBEX Inc. through hey@fulfillby.expert  .  It is important to read and understand all these policies before using FBEX Inc. services.

Our User Statements , which incorporates its principles, is provided below –

  1. DEFINITIONS
  2. a) Company : refers to the single name or collective name of the operator of the FBEX Inc. website , other affiliated companies.
  3. b) Website : refer to the official website with the domain name of (fulfillby.expert) under the name of FBEX Inc .
  4. c) We , our or us : refer to FBEX Inc .Company, FBEX Inc. website, etc.
  5. d) Services: refer to the services provided by FBEX Inc.to the user through the Website, email and other platforms based on the Internet (including new forms of service emerging based on technological development in the future).
  6. e) Rules: refer to all rules published by FBEX Inc. via the website, email, etc., including but not limited to this term of use, dispute policy, applicable law, disclaimer, etc.
  7. f) User, you: refer to any natural person, legal person or other unincorporated organization who legally registers through its website and agrees to all terms of the agreement and other supplementary agreements.
  8. g) Account: refers to the account legally registered by a user through its website.
  9. h) Singular: the singular includes the plural and vice versa.
  10. i) Country: refers to all the countries the services of the company are provided .
  11. j) Devices: refers to mobile phones, PCs or other devices accessing the website .
  12. k) Personal data: the information needed to register on FBEX Inc.or use FBEX Inc.Services, and the personal data generated.
  13. l) Service Provider: a third party company or individual providing services on behalf of FBEX Inc.Company.
  14. m) Third Party Service Provider, FBEX Inc. Partner: any natural person, legal person or unincorporated organization other than FBEX Inc. Company that provides services or software, or sells goods.
  15. n) Usage Data: the data is automatically generated by browsing the web page or using the service. 

2. GENERAL PROVISIONS

You have to carefully read and agree to the website’s Privacy Policy, which governs the protection and usage of your personal information collected and stored by the company and its affiliates. You agree to accept all terms of the Privacy Policy and agree that the company can access, use, disclose and share your personal information in accordance with the Privacy Policy.

2.1 LEGAL CAPACITY : You confirm that before you start registering on the website , you have the legal capacity required by the laws of your respective country  and other relevant laws (or the civil capacity required by your country. One of the two is sufficient). Otherwise, you should terminate the registration or stop using the company service immediately and you and your guardian should bear all the legal consequences.

2.2 LEGAL COMPLIANCE : You agree to comply with all applicable laws and regulations, agreements and policies when using the Website and services .

2.3 PURPOSE  : All contents, materials and information you obtain from the website shall be used only for the purposes permitted by the company. You shall not use the aforementioned matter for any other purposes not expressly permitted by the company or other illegal purposes as per laws of your respective country and country which is the place of business of the company.

2.4 THIRD- PARTY : You are allowed to access the content and the services provided by third-party websites through hyperlinks (text links, banners, channels or other forms), APIs or other means. Please read the terms or privacy policies of such sites before using them. You must understand that the company neither has control over such third-party websites nor monitors such websites. Therefore, we take no responsibility for any content, or services provided on such websites.

2.3 OBLIGATIONS OF THE USERS :

2.3.1 You shall not take any actions that may damage the integrity of computer systems or networks of the company, or access to such computer systems or networks without authorization.

2.3.2 You should not impair the integrity of the feedback system of the company, such as leaving positive feedback for your own account through a third party or by a secondary user ID, or leaving unproven negative feedback for other users.

2.3.3 You shall confirm that the headings and index keywords set forth in the terms of this Agreement are only for the purpose of helping you understand the subject matter expressed in the Agreement and shall not affect or limit the meaning and interpretation of the Agreement. You should read the specific expressions of the agreement carefully in order to protect your own rights and interests.

2.3.4 While creating an order on the website , users are obliged to write the order details and supplier details carefully.

You are responsible for all activities under your account, including publishing, subscribing, and sending emails or SMS.

2.3.5 Multiple users using your account may cause harm to the company, and we will not compensate for any losses caused by multiple uses. We have the right to claim compensation and suspend or terminate your account.

2.3.6 Negative impact on the company, such as publishing untrue statements or opening disputes on third-party platforms without negotiation, may result in the suspension or termination of your account, and we reserve the right to claim compensation.

2.3.7 You agree to receive commercial and non-commercial information from FBEX Inc. and third-party advertisers, but you can adjust the settings to control the display of ads and push notifications.

2.3.8 Use our services reasonably, follow national and local laws, and avoid malicious or illegal activities, such as distributing harmful content, infringing on others’ rights, interfering with network security, reverse engineering, and unauthorized commercial use or editing of website content.

2.4 RIGHTS OF THE COMPANY : 

2.4.1 Failure to exercise or delay in exercising any right under the agreement, shall not constitute a waiver of such right by the company.

2.4.2 The Company reserves the right to assign the Agreement (including all rights, titles, interests, obligations and responsibilities in the Agreement) to any person or entity (including any affiliate of the company). You may not assign all or any part of the Agreement to any person or entity.

2.4.3 Your offering of any benefits in kind, cash, cash equivalents, labor services, tourism, etc. whose value is clearly beyond the scope of normal business negotiation offered to the employees and consultants of the company  and/or its affiliated companies may be deemed to be commercial bribery. In such a case, the company may immediately terminate all cooperation with you and collect liquidated damages and/or compensation from you. These amounts are calculated based on the economic loss and goodwill loss suffered by the company due to your bribery.

2.4.4 Due to the limitations of shipping capacity and fluctuations in demand during peak seasons, our partners may experience delays in processing certain orders. In such cases, our  will actively communicate with you to negotiate a mutually agreed-upon course of action, such as a refund or alternative delivery date.

2.5 SCOPE OF LIABILITY OF COMPANY

2.5.1  We are not responsible for any direct, indirect, incidental, or intangible loss caused by the use or inability of our service.

2.5.2 We or our suppliers are not liable for any loss of profits or any other loss caused by our website, services, or this agreement.

2.5.3 If your violation of this agreement causes damage or claims against our company or associated parties, we reserve the right to claim compensation.

2.5.4 Our services are provided “as is” without any guarantee of uninterrupted or error-free use.

2.5.5 We optimize third-party services for better user experience, but legal relationships with these providers are separate.

2.5.6 You are responsible for ensuring the accuracy of information in your order and for any legal consequences resulting from incorrect information.

2.5.7 You cannot use our services to obstruct regular transactions or engage in malicious behavior.

2.5.8 Our website may display delayed or erroneous information, and we reserve the right to freeze or cancel transactions based on incorrect information.

2.5.9 You are responsible for any tariffs or tax issues related to fulfilling your order, or the order may be detained.

2.7  INDEPENDENT CONTRACT : The company and its users are independent contractors, and none of the terms hereof shall be deemed to be the agent, partnership, joint venture partner, employee-employer or franchisee – franchisee relationship of either party to the other party.

2.8 SEVERABILITY : If any provision of the agreement is held invalid or unenforceable by a court decision, statute, rule or otherwise, such provision shall be deleted and the remaining provisions shall remain effective and enforceable.

3. FBEX Inc. ACCOUNT

3.1 LEGAL CAPACITY : Before registering on the website, you must have the legal capacity required by the  laws of your respective country and the country where the business of the company is operated.

3.2 REGISTRATION: An account will be generated for you after successful registration. The ownership of the account belongs to us, and you only have the right to use the account during the valid period of the agreement. Without our consent, your account is for your own use only, while information or control of your account shall not be transferred, donated, lent, sold, authorized or leased to a third party or jointly controlled and used by a third party.

3.3 INFORMATION : Necessary information including but not limited to a user name, your name, email, country, contact information, delivery address, bank account, etc. should be provided during your registration or use of the FBEX Inc.account. You must ensure that the information you fill in and provide is true, accurate and complete. Otherwise, your account may be restricted or terminated. You are accountable for any liability or loss for providing untruthful, inaccurate or incomplete information.

3.4 ACCOUNT VERIFICATION : After registration of your account, FBEX Inc. has the right to decide whether we will offer services to you based on the authenticity, accuracy and completeness of the information you provide and whether it conforms to other conditions of the Agreement. You shall update in time for any changes in the information provided by you during the use of your account.

3.5 EMAIL : We will provide you with emails after obtaining your authorization. The emails include shipping fee changes, account changes, and other information. We shall not be liable for any loss caused by your failure to read the email .

3.6 COMPLIANCE : The account may be compatible with other websites or applications operated by the company and our affiliates, or third party platforms of our partners and so forth. When logging in with your account and using certain services, you shall also comply with the relevant service agreement in addition to the provisions of this Agreement.

3.7 USER’S LIABILITY : The account password is for your own security protection. You are responsible for keeping information including the user name, password of the account. Otherwise, you will be fully accountable for any legal liability caused by such matters. You shall not share, or allow others to use your account, ID or password. Any logging activity of your account will be considered as your own operation, and the record data generated by the operation are valid credentials for your behavior.

3.8 COMPANY’S LIABILITY : The website will encrypt your password and take other security measures to ensure that your information will not be lost, misused or altered. However, please be aware that, despite our best efforts, no security measures are perfect or impenetrable. Please properly protect your personal information, and do not provide it to others unless you have to.

3.9 INFORMATION RECOVERY : If you find that your personal information has been leaked, especially the username and password, please contact us immediately so that we can take appropriate measures.

3.10 CONTACT : If you find any unauthorized uses of your password or accounts, and any other violations of the user account security, you should  immediately notify the company at  hey@fulfillby.expert, but you fully understand that we need reasonable time to take actions against any of your requests and any actions taken by the company at your requests may not avoid or prevent the formation or expansion of the consequences. The company is not liable except for statutory faults.

3.11 DATA STORAGE : Your personal information and account information will be stored and encrypted by the website under your authorization. Please refer to the Private Policy for full details.  According to the website’s data analysis and experience, we may take security measures such as limiting logins if we believe that your account has abnormal activities.

3.12 PAYMENT METHOD : Payment methods supported by the website include wallet, credit card, PayPal, Stripe .

3.13 ACCOUNT TERMINATION : Your account will be terminated immediately if you have any forms of misbehavior towards the company’s employees or commit an act that causes damage to the company’s reputation .

4. FBEX Inc.  SERVICES

Our official website of www.fulfillby.expert was registered in the Year 2023 . We focus on shipping and our main user group are vendors . These vendors focus on marketing, while we do order processing and shipping. We are the most professional company in the United States of America ‘s shipping industry with orders distributed all over the world, and we are dedicated to meeting the needs of users and maintaining a high degree of competitiveness. Till this day, we continue to offer a high level of service.

 4.1 ORDER PROCESSING :

Step 1: Sign up – create an account to initiate the order process.

Step 2: Select and add information –  provide relevant details

Step 3: Add amount – specify the total cost of the order.

Step 4: Add description – provide additional information or instructions related to the order.

Step 5: Agree to terms and conditions – accept the supplier’s policies if using Amazon.

Step 6: Attach file of invoice – include a document that details the order and payment information.

Step 7: Save – store the order information for future reference.

Step 8: Payment details – provide the payment method and related details for completing the order.

Step 9 : Automatic Invoice: we will automatically generate the invoice upon successful payments.

4.2 ORDER FULFILLMENT :

Once you create your  orders  through the website, we will handle and ship your orders.

4.3 SHIPPING SERVICE:

We ship orders for users with tracking information. Please refer to the following Shipping Service for details.

4.4 CUSTOMIZED PACKAGING:

We provide customized packaging for you. Order of customized packaging will not be returned or resented except for quality problems.

5. FEES ON FBEX INC.

5.1 Fees :We charge processing fees based on the cost of shipment and may provide discounts which shall be at a discretion of the company .

5.2  An additional fee of $25 will be applied for remote areas, which includes the service of passport pickup.

6. SHIPPING SERVICE.

6.1 SHIPPING INSTRUCTIONS: You can choose the appropriate shipping method when placing an order.

6.2 REMOTE COUNTRIES: For packages shipped to remote countries, tracking information may not be available. Postal transport in these areas is slow and has limited flights, causing packages to be in transit without tracking. If you don’t receive your order, please contact the local post office first. Disputes related to this issue will be resolved according to the dispute policy.

6.3 CUSTOMS CLEARANCE: Customs clearance may be difficult and slow in certain remote countries, including but not limited to: Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Paraguay, Guatemala, Reunion, The Commonwealth of Puerto Rico, Hawaii, Alaska, Guadeloupe, Martinique, and French Guiana. If a dispute is opened, please read and refer to the refund policy, which will serve as an important reference for dispute resolution.

6.4 SHIPPING TRACK: You can track shipping information through tracking  our website or other third-party websites. For some remote countries, the shipping information cannot be tracked. Please timely contact the local post office for more information.

6.5 RESHIPMENT: if the order are returned to the sender or carrier due for your own reasons (for example, wrong address, the recipient being away, failure to contact the recipient, etc.), We will notify you in advance and has the right to ask you to pay for the reshipment costs when the carrier offers reshipment services. Otherwise, you will bear the loss.

6.6 We shall not be liable for any damage, loss, delay, or non-delivery of the packages due to the following reasons:

6.7 FORCE MAJEURE:

Force Majeure refers to unexpected and uncontrollable events.This includes natural disasters, accidents, government actions, and violent crimes.We are not responsible for any damages caused by the natural characteristics or reasonable wear and tear of goods. If delivery is delayed or failed due to the customer’s own reasons, we offer free storage if available, but additional costs will be borne by the customer. If packages cannot be delivered after the free storage period, we reserve the right to dispose of the package without refunding the payment.

6.8 List of Prohibited Items and that shall not be Shipped

Serial No. PRODUCT STATUS DESCRIPTION
1. Activated Credit/Debit/ATM Card Prohibited

Commodity Restriction – PRCP Prohibited Commodity. These items are prohibited for carriage as the DHL Express network is not designed to be sufficiently secure for such transportation. It could lead to DHL people or property becoming targets of criminal activity. The relevant local Authority is to be notified if the amount of cash found exceeds the relevant threshold for notification. – Travellers Cheques & Activated Credit Cards As an exception, certain selected and approved customers who have significant volumes of core DHL network shipments may be permitted to transport Travelers Cheques & Activated Credit Cards (GSOP Shipment and Product Handling Policy and Standards 2.2.14 Travelers Cheques & Activated Credit Cards). This exception does not supersede any local restrictions/ prohibitions as declared by local country authorities.

General – National Media Council approval.

2. Air Guns Prohibited

Commodity Restriction – Prohibited as per local country authorities.

Commodity Restriction – PRCP Prohibited Commodity. These items are prohibited for carriage in the DHL Express network as in many territories special handling and licenses are required for the carrier. Restrictions also apply in airports worldwide for the airside handling of such items. Under x-ray replica firearms resemble real guns and may cause disruption and delay in the screening process.

3. Animal fur(real) Prohibited

Commodity Restriction – PRCP Restricted Commodity. The CITES Convention (Convention on International Trade in Endangered Species of Wild Fauna and Flora) is an international agreement between governments concerning the international trade in specimens of wild animals and plants https://www.cites.org/eng. Animal and animal products contained within Appendix II and Appendix III of CITES can usually be shipped but must be shipped with both the export permit form origin and the import permit at destination from the issuing government. This does not supersede restrictions/ prohibitions as per local country authorities.

Commodity Restriction – Prohibited as per local country authorities.

4. Animals, fish, birds (live) Prohibited

Commodity Restriction – Prohibited as per local country authorities.

Commodity Restriction – PRCP Prohibited Commodity. DHL Express does not have the operational capability to transport such items.

5. Bullion (of any precious metal) Prohibited

Commodity Restriction – Prohibited as per local country authorities.

Commodity Restriction – PRCP Prohibited Commodity. These items are prohibited for carriage as the DHL Express network is not designed to be sufficiently secure for such transportation. It could lead to DHL people or property becoming targets of criminal activity.

6. Cash (current legal tender) Prohibited

Commodity Restriction – Prohibited as per local country authorities.

Commodity Restriction – PRCP Prohibited Commodity. These items are prohibited for carriage as the DHL Express network is not designed to be sufficiently secure for such transportation. It could lead to DHL people or property becoming targets of criminal activity. The relevant local Authority is to be notified if the amount of cash found exceeds the relevant threshold for notification. – Travellers Cheques & Activated Credit Cards As an exception, certain selected and approved customers who have significant volumes of core DHL network shipments may be permitted to transport Travelers Cheques & Activated Credit Cards (GSOP Shipment and Product Handling Policy and Standards 2.2.14 Travelers Cheques & Activated Credit Cards). This exception does not supersede any local restrictions/ prohibitions as declared by local country authorities.

7. Bullion (of any precious metal) Prohibited

Commodity Restriction – Prohibited as per local country authorities.

Commodity Restriction – PRCP Prohibited Commodity. These items are prohibited for carriage as the DHL Express network is not designed to be sufficiently secure for such transportation. It could lead to DHL people or property becoming targets of criminal activity.

8. Cash (current legal tender) Prohibited

Commodity Restriction – Prohibited as per local country authorities.

Commodity Restriction – PRCP Prohibited Commodity. These items are prohibited for carriage as the DHL Express network is not designed to be sufficiently secure for such transportation. It could lead to DHL people or property becoming targets of criminal activity. The relevant local Authority is to be notified if the amount of cash found exceeds the relevant threshold for notification. – Travellers Cheques & Activated Credit Cards As an exception, certain selected and approved customers who have significant volumes of core DHL network shipments may be permitted to transport Travelers Cheques & Activated Credit Cards (GSOP Shipment and Product Handling Policy and Standards 2.2.14 Travelers Cheques & Activated Credit Cards). This exception does not supersede any local restrictions/ prohibitions as declared by local country authorities.

9. Cashlike negotiable instruments Prohibited

Commodity Restriction – Prohibited as per local country authorities.

Commodity Restriction – PRCP Prohibited Commodity. These items are prohibited for carriage as the DHL Express network is not designed to be sufficiently secure for such transportation. It could lead to DHL people or property becoming targets of criminal activity. The relevant local Authority is to be notified if the amount of cash found exceeds the relevant threshold for notification. – Travellers Cheques & Activated Credit Cards As an exception, certain selected and approved customers who have significant volumes of core DHL network shipments may be permitted to transport Travellers Cheques & Activated Credit Cards (GSOP Shipment and Product Handling Policy and Standards 2.2.14 Travellers Cheques & Activated Credit Cards). This exception does not supersede any local restrictions/ prohibitions as declared by local country authorities.

10. Explosives and weapons Prohibited

Commodity Restriction – Ministry of Defence or Civil Aviation approval is required based on HS codes.

Commodity Restriction – PRCP Prohibited Commodity. These items are prohibited for carriage in the DHL Express network as in many territories special handling and licenses are required for the carrier. Restrictions also apply in airports worldwide for the airside handling of such items. Under x-ray replica firearms resemble real guns and may cause disruption and delay in the screening process.

General – Ministry of Defense or Civil Aviation approval is required based on HS codes.

11. Firearms (complete), ammunition Prohibited

Commodity Restriction – Ministry of Defence or Civil Aviation approval is required based on HS codes.

Commodity Restriction – PRCP Prohibited Commodity. These items are prohibited for carriage in the DHL Express network as in many territories special handling and licenses are required for the carrier. Restrictions also apply in airports worldwide for the airside handling of such items. Under x-ray replica firearms resemble real guns and may cause disruption and delay in the screening process.

General – Ministry of Defense or Civil Aviation approval is required based on HS codes.

12. Gambling device(incl. Playing card) Prohibited Commodity Restriction – Prohibited as per local country authorities.
13. Human remains, including ashes Prohibited

Commodity Restriction – Prohibited as per local country authorities.

Commodity Restriction – PRCP Prohibited Commodity. DHL Express does not have the operational capability to transport such items. This includes but not limited to human embryos, placenta or ashes formed as gemstones.

14. Hunting trophies,animal part/remain Prohibited

Commodity Restriction – Prohibited as per local country authorities.

Commodity Restriction – PRCP Prohibited Commodity. Animal or animal’s products contained within Appendix 1 of CITES are prohibited from carriage. The CITES Convention (Convention on International Trade in Endangered Species of Wild Fauna and Flora) is an international agreement between governments concerning the international trade in specimens of wild animals or plants https://www.cites.org/eng. Animal or animal’s products not contained within Appendix 1 of CITES can usually be shipped but may require an export license from the issuing government.

15. Illegal goods(counterfeit,narcotic) Prohibited

Commodity Restriction – Prohibited as per local country authorities.

Commodity Restriction – PRCP Prohibited Commodity. Any goods considered to be illegal are prohibited for carriage as DHL Express could be held financially and criminally responsible for the movement of such goods. This can include items that are country-specific (e.g. the importation of alcohol and pornography including sex-dolls) and commodities considered to be illegal internationally, such as counterfeit goods and narcotics (e.g. Heroin, Cocaine, Fentanyl and chemicals that may be precursors to narcotic manufacture).

16. Imitation explos.devices,ammuniton Prohibited

Commodity Restriction – Security Industry Regulatory Authority approval.

Commodity Restriction – PRCP Prohibited Commodity. These items are prohibited for carriage in the DHL Express network as in many territories special handling and licenses are required for the carrier. Restrictions also apply in airports worldwide for the airside handling of such items. Under x-ray replica firearms resemble real guns and may cause disruption and delay in the screening process.

General – Security Industry Regulatory Authority approval.

17. Imitation(replica) firearms,weapons Prohibited

Commodity Restriction – Security Industry Regulatory Authority approval.

Commodity Restriction – PRCP Prohibited Commodity. These items are prohibited for carriage in the DHL Express network as in many territories special handling and licenses are required for the carrier. Restrictions also apply in airports worldwide for the airside handling of such items. Under x-ray replica firearms resemble real guns and may cause disruption and delay in the screening process.

General – Security Industry Regulatory Authority approval.

18. Ivory Prohibited

Commodity Restriction – Prohibited as per local country authorities.

Commodity Restriction – PRCP Prohibited Commodity. Animal or animal’s products contained within Appendix 1 of CITES are prohibited from carriage. The CITES Convention (Convention on International Trade in Endangered Species of Wild Fauna and Flora) is an international agreement between governments concerning the international trade in specimens of wild animals or plants https://www.cites.org/eng. Animal or animal’s products not contained within Appendix 1 of CITES can usually be shipped but may require an export license from the issuing government.

19. Loose (semi)precious stones Loose (semi)precious stones Loose (semi)precious stones
20. Medicinal Cannabis Medicinal Cannabis Medicinal Cannabis
21. Money or Postal Orders Prohibited

Commodity Restriction – PRCP Restricted Commodity. Applicable to all shipments, insured or uninsured, valued in excess of €500.000 (five hundred thousand EURO). Examples include activated SIM cards for mobile telephones, gift cards, event tickets, lottery tickets, money or postal orders, pre-paid phone cards, tickets (blank stock), vouchers/tokens, unused stamps etc. This does not supersede restrictions/ prohibitions as per local country authorities.

Commodity Restriction – Prohibited as per local country authorities.

22. Pornography Prohibited Commodity Restriction – Prohibited as per local country authorities.
23. Precious Metals & Stones Prohibited

Commodity Restriction – AE Kimberley Process Office approval.

Commodity Restriction – PRCP Prohibited Commodity. These items are prohibited for carriage as the DHL Express network is not designed to be sufficiently secure for such transportation. It could lead to DHL people or property becoming targets of criminal activity.

24. Replica Ammunition Prohibited

Commodity Restriction – Security Industry Regulatory Authority approval required.

Commodity Restriction – PRCP Prohibited Commodity. These items are prohibited for carriage in the DHL Express network as in many territories special handling and licenses are required for the carrier. Restrictions also apply in airports worldwide for the airside handling of such items. Under x-ray replica firearms resemble real guns and may cause disruption and delay in the screening process.

General – Security Industry Regulatory Authority approval.

25. Traveller’s Cheques Prohibited

Commodity Restriction – National Media Council approval required.

Commodity Restriction – PRCP Prohibited Commodity. These items are prohibited for carriage as the DHL Express network is not designed to be sufficiently secure for such transportation. It could lead to DHL people or property becoming targets of criminal activity. The relevant local Authority is to be notified if the amount of cash found exceeds the relevant threshold for notification. – Travellers Cheques & Activated Credit Cards As an exception, certain selected and approved customers who have significant volumes of core DHL network shipments may be permitted to transport Travellers Cheques & Activated Credit Cards (GSOP Shipment and Product Handling Policy and Standards 2.2.14 Travellers Cheques & Activated Credit Cards). This does not supersede restrictions/ prohibitions as per local country authorities.

General – National Media Council approval.

 7. API USAGE

To use the website’s API, you must provide account information, take responsibility for any data transmission issues, and notify the website of any updates to your platform’s API.

8. PARTNERS

Our partners, including but not limited to DHL, may provide additional services via hyperlinks on our website, and you must read their policies before use. We are not responsible for any legal issues arising from third-party services and content.

9. DATA PROTECTION

We are committed to protecting your personal information and privacy. Your personal information will only be collected and used when necessary to provide our services, and we will not use it for any other purposes. We use a variety of technologies and procedures to establish a sophisticated security system and prevent unauthorized access, use, or disclosure of your personal information.

We reserve the right to obtain, use, store, and share your personal information with your explicit consent and in compliance with applicable laws and regulations. Your personal information or confidential content on our server will not be disclosed or altered without your authorization. We also collect information about your usage and behavior through cookies and other technologies but will use only pure desensitized commercial data that is no longer related to your personal information.

10. COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS

We own all content on our website and services, and they are protected by international laws. If someone infringes on our rights, we have the right to claim fees and losses. If you think there is an infringement on your rights, please let us know. We will remove the content as soon as possible but won’t be responsible for any legal or economic damages.

Any original information uploaded by users belongs to them, but they confirm that they have the right to use our authorized intellectual property rights. We can use the data lawfully without their consent unless required by law.

11. REVIEWS AND FEEDBACKS

We welcome suggestions to improve our services, but any feedback provided to us is not confidential and we are not liable for compensation. By submitting feedback, you give up any rights to it and we may modify and use it. Reviews of third-party services must be truthful and not contain harmful content. We may delete or edit third-party service feedback and pursue legal action for false statements.

12. NOTICE

To use our website, you must provide accurate contact information. If your information is incorrect or not updated, you may be responsible for legal consequences. Legal documents may be delivered to you via SMS, email, or mail. The contact information provided during registration will be used for document delivery. Different methods of delivery may be used, and the earliest one served takes precedence. This applies to all stages of judicial proceedings. To contact us, please send written notices to hey@fulfillby.expert.

13. MODIFICATION

We may update the User Agreement from time to time by posting announcements on our website. You can check the latest version on this page. By continuing to use our services after any changes, you accept them. We will also notify you of any changes by email or website announcement.

14. DISPUTE RESOLUTION AND APPLICABLE LAW

This agreement is governed by the laws of the USA. Any disputes between you and FBEX Inc. regarding technical services or transactions on the website will first be attempted to be resolved through friendly negotiation. If no agreement can be reached, the dispute will be exclusively administered by a US court with jurisdiction in the location of FBEX Inc.SHIPPING SERVICE

© 2025 FBEX Inc.

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